Important! Any items returned to us without the customer first completing and attaching an Exchange or Refund Request Form will be treated as lost mail. It is the customer’s duty to provide a correct address; to be available to receive the item; and to pay any outstanding taxes or customs fees imposed by your government. We reserve the right to charge further administration fees on such returns before we will resend the item or issue a refund.
We will gladly exchange any of your items to another item of equal or lesser value. All returned / refused / exchange orders will be shipped via Air Express international or Express Australia at a charge of AU$55.00 – which covers the cost of trackable postage & handling, restocking and administration fees. Please choose your sizing and colour carefully to avoid the hassle.
The customer must complete an Exchange Request Form (and return it to us along with any goods received). The item(s) must be returned to us in pristine condition within 30 days of purchase. If the return parcel is lost in transit, we will not issue an exchange as it is the buyer’s responsibility to insure and track the parcel until it is received by us. In the instance of the parcel not being received by us, it is the customer’s liability to provide evidence of the parcel being sent and received by us via courier.
Once all issues are resolved, your exchange will be processed and shipped back to you as soon as possible. Availability applies; delays may occur. Please contact us for further information.
